• Home

Normal.dotm issue - This file is in use by another application or user

One of my users reported issue with normal.dot template issue when closing Word 2010.

Each time user tries to close the document in MS Word 2010 he gets the following error message:

"This file is in use by another application or user. (C:\Users.....\Normal.dotm)". Followed by a prompt to save a new template version of Normal.dotm. 

To fix this here's what you can do..

Continue Reading


How to configure Pre-Launch app or Instant App Access on Xenapp 6.5

Here's how to configure Citrix v6.5 Pre-Launch or Instant App Access.

Login to your XenApp server and open Citrix AppCenter.

In Applications view right click on the application that you want to configure for pre-launch and select Other Tasks - Create pre-launch application.

You will notice that a new application will be created as in the picture below:

Have in mind that Application settings for Pre-Launch application are just copied from the Published Application. So, if you change anything for the Published application, you will also have to change this for the Pre-Launch application or just re-create Pre-Launch application.

To make sure this is working, try to login with test user and once you login to Web Interface server, you should automatically see a newly created session for Pre-Launch application.

Continue Reading


IP Address conflict when resuming from sleep

Some of our portable users experienced IP Address conflict when resuming their machines from sleep mode.

An IP address conflict occurs when two computers on a LAN (local area network) or the Internet have been assigned the same IP address. IP conflicts usually render either one or both of computers unusable for network operations.

To avoid this situation you can extend the lease for the Scope or use a DHCP reservations.

If above suggested is not acceptible for you, there is also another way to fix DHCP address conflicts by creating a simple batch file that will renew IP address automatically in the case of IP conflict.

Continue Reading


The User Profile Service service failed the logon

Our Citrix users reported the following issues during the published application start:

The User Profile Service service failed the logon.

User profile cannot be loaded.

When I tried to login to the server using RDP I got the similar message:

Your user profile was not loaded correctly!

You have been logged on with the default profile for the system. Please see the event log for details or contact your administrator.

Continue Reading


Windows Update Standalone Installer 0x80004005 - Remote Server Installation Tools for Windows 8 x64

From the time when Windows 8 became available on Technet and MSDN I am using it. Since I have the need for RSAT (Remote Server Administration Tools) during my first installation everything went fine but after I have reinstalled Windows 8, applied patches I wasn't able to install Remote Server Administration Tools for Windows 8 anymore.

I presume that some of the hotfixes, pathces or updates could be the culprit for this behaviour.

When I tried to run the Remote Server Installation Tools for Windows 8 x64 (Windows6.2-KB2693643-x64) package I have received the following error message:

Windows Update Standalone Installer
Installer encountered and error: 0x80004005
Unspecified error

Continue Reading


More Articles...