Normal.dotm issue – This file is in use

One of my users reported issue with normal.dot template issue when closing Word 2010.

Each time user tries to close the document in MS Word 2010 he gets the following error message:

“This file is in use by another application or user. (C:\Users…..\Normal.dotm)”. Followed by a prompt to save a new template version of Normal.dotm.

To fix this here’s what you can do..

Add this key to your registry:

[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options\WordMail]

“ATUserAdded”=dword:00000001”

or/and

navigate to:

C:\Users\%username%\AppData\Roaming\Microsoft\Templates

Delete the ‘normal’ files…

Next time you open and close Word application a new normal.dotm file should be automatically created.

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8 Responses

  1. tarranom says:

    Hello.thanks for putting the tips.I have this problem with2007.How can I solve it?I go this method that you have written for word2010 but in option it dosnt have wordmail…
    please sent the Solut…

  2. Sunil says:

    That worked. thanks a lot.

  3. Vasile says:

    Hello. Is this tips working for Office 2013? I get the same error message also when working with WORD. Thanks!

  4. berban says:

    Worked great, thanks for the tip!

  5. Sarah says:

    Thanks, this worked

  6. Fazza says:

    Didn’t work for me 🙁 Word 2013 still bringing up this message.

  7. zeeshan says:

    that worked. thank you so much.

  8. Liz says:

    Worked like a charm. Thank you!!

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