Blank screen when I click on any version

[Stragez]

I have already checked the requisits, none of them worked. It just shows a blank screen.

Please help!

[Jan Krohn]

Hi,

Please go through the items in the following entry from the FAQ (and start with the TLS settings, which has been the most common source of error recently):

Q: I'm experiencing one of the following symptoms:

• After selecting a software version, everything grays out and freezes.
• You receive the message "ERROR. Please check your internet connection." (When the message appears in the status bar, the tool can't connect to HeiDoc.net to update the download lists, but will generally work. When the message comes up in a popup, then the tool can't connect to microsoft.com and won't work.)
• You receive the message "GetHostEntry failed!" (This is a warning message when the tool is unable to detect whether your HOSTS file has been modified or not.)

A: This is your local connection issue, and can have a number of root causes:

• You have modified your HOSTS file. Please remove the following two lines.
  0.0.0.0 aa.online-metrix.net
0.0.0.0 c.bing.com
• You have installed software that prevents scripts from modifying secure websites, such as certain adblockers, firewalls or similar security related software.
• You have disabled TLS 1.2 in your internet settings. You can enable it again in the control panel in the Internet Options category.
• In rare cases, starting the tool as administrator can resolve the issue.
• In rare cases, installing the latest Windows updates, or updating Internet Explorer or the .NET framework to the latest version can resolve the issue.