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Nobody knows how to solve the problem "ERROR: please check your internet connection"?

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Have you tried all of this?:

Quote

Q: I'm experiencing one of the following symptoms:

  • After selecting a software version, everything grays out and freezes.
  • You receive the message "ERROR. Please check your internet connection." (When the message appears in the status bar, the tool can't connect to HeiDoc.net to update the download lists, but will generally work. When the message comes up in a popup, then the tool can't connect to microsoft.com and won't work.)
  • You receive the message "GetHostEntry failed!" (This is a warning message when the tool is unable to detect whether your HOSTS file has been modified or not.)

A: This is your local connection issue, and can have a number of root causes:

  • You have modified your HOSTS file. Please remove the following two lines.
    0.0.0.0 aa.online-metrix.net
    0.0.0.0 c.bing.com
  • You have installed software that prevents scripts from modifying secure websites, such as certain adblockers, firewalls or similar security related software.
  • You have disabled TLS 1.2 in your internet settings. You can enable it again in the control panel in the Internet Options category.
  • In rare cases, starting the tool as administrator can resolve the issue.
  • In rare cases, installing the latest Windows updates, or updating Internet Explorer or the .NET framework to the latest version can resolve the issue.

You'll find this information here, on FAQ page: Microsoft Windows and Office ISO Download Tool - FAQ

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If none of the bullet points from the FAQ is the root cause, I can add some error handling to the next version. This issue is happening too frequently to ignore it.

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I'm Having the same issue, I tried to use the program on my girlfriends laptop but it says the above error.  I then tried to use the program on my laptop, but all i get when i click windows 7 is a large grey screen and then i'm unable to select any other versions of windows to download.  Any chance someone who can use the tool and send me a link for an English windows 7 professional 32bit iso?

Thanks

Carl

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On 10/24/2017 at 8:01 PM, ianymaty said:

That was perfect, Thanks ianymaty, download worked fine, but even after i have made a fresh install of windows, i still can't get the windows tool to work.  I have the same problem as before.  So now must ask again if someone can post another link for a windows 7 image for my girlfriends laptop, (shes German so would prefer the german version), So it would be amazing if someone with a working version of this tool can post up a link for a Windows 7 professional german/Deutsch 32bit iso.

Thank you very much

Carl

Edited by Carl8210

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https://software-download.microsoft.com/db/Win7_Pro_SP1_German_x32.iso?t=fa6da7ec-28b0-48f6-91f1-4d80365000a6&e=1509299414&h=15cd5c1b714a58cf466e9c2851dffc74

Link is valid until 10/29/17 5:50:13 PM UTC

I saw some posts on the forum saying to instal IE11 to solve the problem. Are you using the latest IE?

Edited by ianymaty

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Guys, when you post about this issue, please, inform which OS are you using and if you followed the FAQ.

This issue seems to happen only in Windows 7. At least, i never saw someone complaining about it while trying to use this tool on Windows 8, 8.1 or 10.

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I was using the windows 7 download tool with windows 7 pro and had the above problem and with a laptop using windows vista with the same problem also.  I have now installed IE11 and the windows download tool now works perfectly.

Thanks guys for the previous links and help, Hopefully just installing IE11 will be the solution for everyone with this problem.

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Update your windows explorer to the latest version!

Open it set it to be default brovser!

Close it!

Run Windows download tool as admin now it should work!

This solved internet connection error for me!59fe0f532ba7a_bandicam2017-11-0420-03-41-268.jpg.56d88ab06dd0fb98a74ee6ad869578aa.jpg59fe0f74013ef_bandicam2017-11-0420-04-18-398.jpg.b8cf4c384aacf2f89b06960da4a8d464.jpg

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The new version produces a more meaningful popup that shows the URL and body of the page that loads when the downloader requests the respective page from Microsoft. You can paste the content of the popup here in the forum. It will hopefully reveal the root cause of the issue.

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I get this error too.

This is what comes up in the popup.

URL: https://www.microsoft.com/en-us/software-download/windows10ISO
Document:
<BODY style="transform: scale(0.80)" class=CSPvNext><DIV class=row-fluid data-view4="1" data-view3="1" data-view2="1" data-view1="1" data-cols="1">
<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1"><SPAN class=page-data-sources></SPAN><!-- UHF CSS Workarounds --><SPAN><section id=headerArea data-m='{"cN":"headerArea","cT":"Area_coreuiArea","id":"a1Body","sN":1,"aN":"Body"}'>
<DIV id=headerRegion data-m='{"cN":"headerRegion","cT":"Region_coreui-region","id":"r1a1","sN":1,"aN":"a1"}' data-region-key="headerregion">
<DIV id=headerUniversalHeader data-m='{"cN":"headerUniversalHeader","cT":"Module_coreui-universalheader","id":"m1r1a1","sN":1,"aN":"r1a1"}' data-module-id="Category|headerRegion|headerRegion|headerUniversalHeader|coreui-universalheader">
<DIV id=epb class="x-hidden x-hidden-vp1 x-hidden-vp2 uhfc-universal-context context-uhf" ms.cmpgrp="epb">
<DIV class="c-uhfh-alert f-information epb-container epb-default-color" role=alert ms.pgarea="Epb v2">
<DIV>
<P class=c-paragraph><IMG alt="Microsoft Edge" src="https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/REZlo1?ver=5722"><SPAN class=c-text-group><SPAN class=epb-launch>Try Microsoft Edge</SPAN><SPAN class=epb-text>A fast and secure browser that's designed for Windows 10</SPAN></SPAN><SPAN class=c-group><BUTTON id=close-epb class="c-action-trigger c-action-cancel glyph-cancel" type=submit aria-label="No thanks" ms.title="EPB-dismiss">No thanks</BUTTON><A id=epbTryNow class="epb-launch c-action-trigger c-action-open" aria-label="A fast and secure browser that&amp;#39;s designed for Windows 10" ms.title="EPB-launch">Get started</A></SPAN></P></DIV></DIV></DIV><A style="Z-INDEX: 800" class=m-skip-to-main tabIndex=0 href="#mainContent" data-m='{"pid":"h:28aa282b","id":"n1m1r1a1","sN":1,"aN":"m1r1a1"}' ms.title="Skip to content">Skip to main content</A><header class="c-uhfh context-uhf no-js " role=banner itemtype="http://schema.org/Organization" data-header-footprint="en-us/mssoftware-download/mssoftware-downloadHeader" itemscope="itemscope">
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<LI ms.cmpnm="Entertainment_PCGames"><A id=shellmenu_20 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/windows/windows-10-games" ms.title="Entertainment_PCGames">PC games</A></LI>
<LI ms.cmpnm="More_Entertainment_WindowsDigitalGames"><A id=shellmenu_21 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/store/games/windows?icid=TopNavWindowsGames" ms.title="More_Entertainment_WindowsDigitalGames">Windows digital games</A></LI>
<LI ms.cmpnm="More_Entertainment_MoviesAndTV"><A id=shellmenu_22 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesAndTv" ms.title="More_Entertainment_MoviesAndTV">Movies &amp; TV</A></LI>
<LI ms.cmpnm="More_Entertainment_Books"><A id=shellmenu_23 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/store/books" ms.title="More_Entertainment_Books">Books</A></LI></UL></LI>
<LI class="f-sub-menu js-nav-menu" ms.cmpnm="Container"><BUTTON aria-expanded=false id=Business-navigation type=submit ms.title="" ms.interactiontype="14">Business</BUTTON>
<UL aria-hidden=true aria-labelledby=Business-navigation>
<LI ms.cmpnm="More_Business_MicrosoftAzure"><A id=shellmenu_25 class=js-subm-uhf-nav-link href="https://azure.microsoft.com/en-us/" ms.title="More_Business_MicrosoftAzure">Microsoft Azure</A></LI>
<LI ms.cmpnm="More_Business_MicrosoftDynamics365"><A id=shellmenu_26 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/dynamics365/home" ms.title="More_Business_MicrosoftDynamics365">Microsoft Dynamics 365</A></LI>
<LI ms.cmpnm="Business_Microsoft365"><A id=shellmenu_27 class=js-subm-uhf-nav-link href="https://www.microsoft.com/microsoft-365/?omkt=en-US" ms.title="Business_Microsoft365">Microsoft 365</A></LI>
<LI ms.cmpnm="Products_ForBusiness_CloudPlatform"><A id=shellmenu_28 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/server-cloud/" ms.title="Products_ForBusiness_CloudPlatform">Cloud platform</A></LI>
<LI ms.cmpnm="More_Business_Enterprise"><A id=shellmenu_29 class=js-subm-uhf-nav-link href="https://enterprise.microsoft.com/en-us/" ms.title="More_Business_Enterprise">Enterprise</A></LI>
<LI ms.cmpnm="More_Business_DataPlatform"><A id=shellmenu_30 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/sql-server/ " ms.title="More_Business_DataPlatform">Data platform</A></LI></UL></LI>
<LI class="f-sub-menu js-nav-menu" ms.cmpnm="Container"><BUTTON aria-expanded=false id=Developer&amp;IT-navigation type=submit ms.title="" ms.interactiontype="14">Developer &amp; IT</BUTTON>
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<LI ms.cmpnm="More_DeveloperAndIT_MicrosoftNet"><A id=shellmenu_32 class=js-subm-uhf-nav-link href="https://www.microsoft.com/net/" ms.title="More_DeveloperAndIT_MicrosoftNet">Microsoft.NET</A></LI>
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<LI ms.cmpnm="More_DeveloperAndIT_WindowsDevCenter"><A id=shellmenu_34 class=js-subm-uhf-nav-link href="https://developer.microsoft.com/en-us/windows" ms.title="More_DeveloperAndIT_WindowsDevCenter">Windows Dev Center</A></LI>
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<LI ms.cmpnm="Windows 10 Insider Preview Desktop App Converter"><A id=shellmenu_57 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/software-download/windowsinsiderpreviewdac" ms.title="Windows 10 Insider Preview Desktop App Converter">Windows 10 Insider Preview Desktop App Converter</A></LI>
<LI ms.cmpnm="Windows 10 IoT Core Insider Preview"><A id=shellmenu_58 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/software-download/windowsiot" ms.title="Windows 10 IoT Core Insider Preview">Windows 10 IoT Core Insider Preview</A></LI>
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<LI ms.cmpnm="SDK Insider Preview"><A id=shellmenu_60 class=js-subm-uhf-nav-link href="https://www.microsoft.com/en-us/software-download/windowsinsiderpreviewSDK" ms.title="SDK Insider Preview">SDK Insider Preview</A></LI>
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<H1 class="mscom-container-maxwidth mscom-grid-container">Download Windows 10 Disc Image (ISO File)</H1></DIV></DIV></DIV></DIV></DIV>
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<P>You’ve been routed to this page because the operating system you’re using won’t support the Windows 10 media creation tool and we want to make sure you can download Windows 10. To use the media creation tool, visit the <A href="https://www.microsoft.com/software-download/windows10" target=_blank>Microsoft Software Download Windows 10 page</A> from a Windows 7, Windows 8.1 or Windows 10 device.</P>
<P>You can use this page to download a disc image (ISO file) that can be used to install or reinstall Windows 10. The image can also be used to create installation media using a USB flash drive or DVD.</P></DIV></DIV></DIV></DIV></DIV></DIV>
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<LI id=7d5c905c-2314-414e-8702-8441e26eb0ae class=" mscom-accordion-item" role=tab><A aria-expanded=false class="mscom-link mscom-accordion-item-link" aria-selected=false href="/en-us/software-download/windows10ISO?7d5c905c-2314-414e-8702-8441e26eb0ae=True" bi:track="false"><SPAN class=mscom-accordion-item-image></SPAN><SPAN class=mscom-accordion-item-title>Before you begin</SPAN></A>
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<P>Make sure you have:</P>
<UL>
<LI>An internet connection (internet service provider fees may apply).</LI>
<LI>Sufficient data storage available on a computer, USB or external drive for the download.</LI>
<LI>A <STRONG>blank</STRONG> USB flash drive with at least 5 GB of space or blank DVD (and DVD burner) if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted.</LI>
<LI>When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.</LI></UL>
<P>Check these things on the PC where you want to install Windows 10:</P>
<UL>
<LI><STRONG>64-bit or 32-bit processor (CPU).</STRONG> You’ll create either the 64-bit or 32-bit version of Windows 10 that’s appropriate for your CPU. To check this on your PC, go to <STRONG>PC info</STRONG> in PC settings or <STRONG>System</STRONG> in Control Panel, and look for <STRONG>System type</STRONG>.</LI>
<LI><STRONG>System requirements.</STRONG> See the <A href="https://www.microsoft.com/en-us/windows/windows-10-specifications" target=_blank>system requirements</A> before installing Windows 10. We also recommend that you visit your PC manufacturer's website for info about updated drivers and hardware compatibility.</LI>
<LI><STRONG>Language in Windows.</STRONG> You'll need to choose the same language when you install Windows 10. To see what language you're currently using, go to <STRONG>Time and language</STRONG> in PC settings or <STRONG>Region</STRONG> in Control Panel.</LI>
<LI><STRONG>Edition of Windows.</STRONG> You should also choose the same edition of Windows. To check what edition you're currently running, go to <STRONG>PC info</STRONG> in PC settings or <STRONG>System</STRONG> in Control Panel, and look for <STRONG>Windows edition</STRONG>. Windows 10 Enterprise isn’t available here. Please see the <A href="https://www.microsoft.com/licensing/servicecenter/default.aspx" target=_blank>Volume Licensing Service Center</A> for more information.</LI>
<LI><STRONG>Microsoft Office products.</STRONG> If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. To redeem your copy of Office, please see <A href="https://support.office.com/article/Download-and-install-Office-365-Home-Personal-or-University-on-your-PC-7a28382b-7015-4b5a-9d9b-650d15742c95" target=_blank>Download and install Office 365 Home, Personal, or University on your PC</A>. For more information, check <A href="https://support.office.com/article/How-to-upgrade-to-Windows-10-on-new-devices-that-include-Office-365-6176455a-d152-4c3b-a2fa-723d1f6980f0" target=_blank>How to upgrade to Windows 10 on new devices that include Office 365</A>.
<P>If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For tips on locating your product key, check <A href="https://products.office.com/2010-microsoft-office-suites-license-designations" target=_blank>Find your Office 2010 product key</A> or <A href="https://support.office.com/article/Enter-the-product-key-for-your-Office-2007-program-fabe03d9-fbc3-452e-8fd4-d1c2e661d518" target=_blank>Enter the product key for your Office 2007 program.</A></P></LI></UL></DIV></DIV></DIV></LI></UL></DIV>
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<H2>Select edition</H2>
<P>Windows 10 editions below are valid for both Windows 10 Home and Windows 10 Pro.</P></DIV></DIV>
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<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1"><SPAN id=product-edition-error class=input-error-message role=alert>Select an edition from the drop down menu.</SPAN></DIV></DIV>
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<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1"><SELECT id=product-edition href="#product-info-content"><OPTION selected value="">Select edition</OPTION><OPTGROUP label="Windows 10 Fall Creators Update"><OPTION value=484>Windows 10</OPTION></OPTGROUP></SELECT></DIV></DIV></DIV></DIV>
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<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1">Sign in to the <A href="https://www.microsoft.com/licensing/servicecenter/default.aspx" target=_blank>Volume Licensing Service Center</A> to download Enterprise editions. </DIV></DIV>
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<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1">Sign in to your subscription on the <A href="https://msdn.microsoft.com" target=_blank>MSDN Portal</A> for MSDN downloads. </DIV></DIV>
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<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1">Visit the <A href="https://www.microsoft.com/en-us/software-download/windowsinsiderpreviewiso" target=_blank>Windows Insider site</A> to download Insider Preview builds </DIV></DIV>
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<DIV class="span bp0-col-1-1 bp1-col-1-1 bp2-col-1-1 bp3-col-1-1">Visit the <A href="https://www.microsoft.com/en-us/software-download/vlacademicwindows10" target=_blank>Download Academic Products page</A> for Education editions (product key required). </DIV></DIV></DIV></LI></UL></DIV>
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Thanks, very helpful!

Something is messing your HTML within your browser.

The original select field is supposed to look like this:

<select id="product-edition" href="#product-info-content"><option value="" selected="selected">Select edition</option><optgroup label="Windows 10 Fall Creators Update"><option value="484">Windows 10</option></optgroup></select>

However, your HTML code looks like this:

9 hours ago, lernien said:

<SELECT id=product-edition href="#product-info-content"><OPTION selected value="">Select edition</OPTION><OPTGROUP label="Windows 10 Fall Creators Update"><OPTION value=484>Windows 10</OPTION></OPTGROUP></SELECT>

Quotation marks are invalid, and capitalization is invalid. Do you have any rogue browser plugin installed that could have caused this?

Anyway, I'll add a case for this kind of messy HTML to the downloader. I can't guarantee that the scripts are gonna work on invalid HTML. We'll see whether it work or not when I push out the new version, probably after the weekend.

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i had the same problem but i solved this by going to control panel / region/ then  change format and locations to USA.

my set up before was  Saudi Arabia .

now i am using windows 8.1 enterprise evaluations . 

in windows 7 go to control panel / language and region / then  change format and locations to USA.

note : i set up back to Saudi Arabia but the problem back again and then set up to USA and  the download appears to be downloaded ok i downloaded some of windows and office and that was perfect .

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New version is available now, which is supposed to catch the missing quotation marks and proceed to the download options. This feature has been coded blind, and is untested, as I can't replicate the issue. Any feedback is welcome.

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Hi

When I click on a windows for download it flashes and makes a clicking noise. It keeps repeating this and I have to exit the program. Hope this helps.

Also I tried Eid's method with the last two versions, but it made no difference.

Edited by lernien

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Could you send a screenshot with the list of all Add-Ons that you run on IE? Something like the following screen(s)?

Unbenannt.JPG

Unbenannt1.JPG

I suspect that one of them is the culprit.

You could also try disabling all Add-Ons. If that works, we'd know for sure that one of them causes the issue, and then it's only a matter of time to find the rogue.

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image.thumb.jpeg.e43da3132ae4d4b903bc563e4656bf69.jpeg

 

I have enabled/disabled this one and no difference. I use Firefox as my main browser. I only have 3 in my firefox browser, I disabled them all and it made no difference. I don't have many as this is a fresh install of windows 7.

Edited by lernien

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I'm pretty much out of ideas now.

In my vanilla Win 7 VM the downloader works fine.

Have you installed IE11, and applied all relevant Windows updates? Sometimes doing that has fixed issues like this one in the past.

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