<p>I&#8217;ve experienced a couple of issues with the Microsoft Photos app on Windows 10 v2004. On one system the Photos app hangs sometimes when I tried to open a picture. After a while Photos app restarts automatically and then it works for a while until it hangs again.</p>
<p>On the second system that has a fresh install of Windows 10 v2004, I have received the following error when trying to open a .PNG image from the Desktop.</p>
<p><strong>File system error (-805305975)</strong></p>
<p><img class="alignnone size-full wp-image-3921" src="https://www.wincert.net/wp-content/uploads/2020/10/error-windows.png" alt="File system error (-805305975)" width="351" height="147" /></p>
<p>After I&#8217;ve tried to open a picture, Windows Explorer windows hang and the system displays the above error after some time. I have to note that I never shut down my system as I&#8217;m always using the sleep mode, although it shouldn&#8217;t be related to this issue.</p>
<p>Although this might sound like a file system error or hardware error, it&#8217;s actually a bug in the Microsoft Photos app.</p>
<p>Even though a simple restart might fix this issue I didn&#8217;t want to do that so I did the following:</p>
<p>Open <strong>Apps and Features snap-in</strong> and scroll down until you find <strong>Microsoft Photos</strong>.</p>
<p><img class="alignnone size-full wp-image-3922" src="https://www.wincert.net/wp-content/uploads/2020/10/photos.png" alt="" width="492" height="252" /></p>
<p>Click on the app and select <strong>Advanced settings</strong> and then <strong>Reset</strong>.</p>
<p><img class="alignnone size-full wp-image-3923" src="https://www.wincert.net/wp-content/uploads/2020/10/reset-timeout.png" alt="" width="483" height="187" /></p>
<p>Have in mind that this process can take several minutes to complete so please be patient.</p>
<p><img class="alignnone size-full wp-image-3925" src="https://www.wincert.net/wp-content/uploads/2020/10/reset-app-photos.png" alt="" width="465" height="249" /></p>
<p>Once done try to open an image again. It should be working normally.</p>
<p>The culprit of this issue could be the latest update of Microsoft Photos app two days ago as you can see below.</p>
<p><img class="alignnone size-full wp-image-3926" src="https://www.wincert.net/wp-content/uploads/2020/10/photos-app.png" alt="" width="851" height="198" /></p>
<p>Comments are welcome!</p>