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<p>I&#8217;ve just installed Windows 7 Enterprise version with Service Pack 1. I have also installed ThinkVantage System Update 4 on my T500 laptop.</p>
<p>I was asked for user information upon the first run which I thought was related to my proxy credentials, but actually it was the OS info that was needed for System Update.</p>
<p>After few moments I have received the following message:</p>
<p><span style="color: #003366;">An error occurred while gathering user information.</span></p>
<p>Lenovo usually do not allow their System Update to recognise new Service Pack levels until shortly after they have been publicly released.<!--more--></p>
<p>Since I got it from Technet and I have reinstalled Windows, I need to get it work right now :)</p>
<p>Here is the solution:</p>
<p>Navigate to:</p>
<p><span style="color: #003366;">C:\Program Files\Lenovo\System Update\session\system\SSClientCommon</span></p>
<p>Open file <span style="color: #003366;">MappingInterface.xml</span> using Notepad</p>
<p>Add the following lines:</p>
<p><span style="color: #003366;"><;OS>;<br />
<;OSTVIA>;WIN7-ULT.SP1<;/OSTVIA>;<br />
<;OSeGatherer>;<br />
<;Name>;WINDOWS 7 Ultimate<;/Name>;<br />
<;ServiceRelease>;Service Pack 1<;/ServiceRelease>;<br />
<;/OSeGatherer>;<br />
<;OSQuest>;Windows 7<;/OSQuest>;<br />
<;/OS>;</span></p>
<p>If you&#8217;re using other version than Ultimate, just change this to WIN7-ULT.SP1 to 2nd WIN7-ENT.SP1 etc and 4th line to WINDOWS 7 Enterprise.</p>
<p>You should be able to run the System Update now.</p>
<p>Comments are welcome.</p>