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Listen to automated prompts

Choose options like “existing booking,” “technical support,” or “refunds”

Don’t have your itinerary? Press “Ｏ” or say “agent” repeatedly

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Fast and responsive; ideal for those who prefer not to call

3. Mobile App Support

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Go to “My Trips”

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4. Email Assistance

Use this method for non-urgent matters where written documentation is helpful.

Submit inquiries through the Help Center’s contact form

Response time: 24–48 hours

5. Social Media Support

Reach out via:

Twitter: @Celebrity Cruises

Facebook: facebookdot com/Celebrity Cruises

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Issue Type Live Agent Assistance

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Best Time to Call Celebrity Cruises™ Support

Time Slot Wait Time

Before 9 AM Low

Midday (12–4 PM) High

After 8 PM Low

Weekends Moderate/High

Avoid holidays or Mondays post-weekend travel.

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Q: Can I bypass the automated system?

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Q: How fast is live chat?

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Live Chat: Website & App (24/7)

Mobile App: Chat or call from “My Trips”

Email Support: Help Center > Contact Us

Social Media: @Celebrity Cruises on Twitter or Facebook

For the fastest service, call or use live chat with booking details ready.

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