I'm having the exact same problem. I did get an active link for a Dell image but nothing under windows 8, 8.1, or 10.
I've used this service for years (I have also donated) and have never had a problem like this.
I downloaded and installed the app twice, no difference.
The Dell image was the usual expierence.
Any ideas ... Thanks
The images don't show that I chose windows 10 and Dell but I did.