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  • 1 month later...

I would suggest downloading shellexview and autoruns, disable all non-Microsoft items, reboot, and try again. The error you're getting is a simple access violation error (something, likely running inside the application or explorer.exe passed a bad pointer or returned a bad address from a call, causing the error). If that doesn't fix it, it's a problem with the app and you'll have to contact the vendor (as already noted).

Edited by cluberti
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