(Error) Sorry, but we're having trouble signing you in.

CursedPoptart · March 28, 2022

It was working fine a couple days ago now I'm getting this? I even tried to reinstall it to see if that would fix it but it didn't any ideas how to resolve this issue?

Jan Krohn · March 30, 2022

Your image is not properly attached.

CursedPoptart · March 30, 2022

I got fixed that error but now I'm getting a new one... I tried following the FAQ on how to resolve this but cant seem to figure it out

Jan Krohn · March 30, 2022

Please paste the content of that message here. Maybe I can see the root cause of the issue.

CursedPoptart · March 30, 2022

URL: https://login.microsoftonline.com/common/oauth2/authorize?client_id=e5646d90-d003-4db5-9698-d6d2b03d88c5&response_mode=form_post&response_type=code id_token&scope=openid profile&state=OpenIdConnect.AuthenticationProperties%3D1TMHURCHwy8uoERq-KkmP6akctttXOF_O7AHoUtASLSC4MF-A1-g0N-7H5euVU-YakB9hEs1i-TTGI2H3y8m8pM2iNa8geKl6b4ugdVjBjiXRYrWsyt4LOv2WuJzhtLmbnsujc_MeI9UkBB5fQkMWEZCr7oYXr5ZhD3c7VsujjSclj8Vz76OP5MeTVlwz0gpBauSl5ITaQVe5h6ZWl74AJSBIbeGjrGgQuv3MsV365hNwXlKcG_sRC8XFQCk04P-dxqnUlMWGlu4y3hEnAappbYbtXY&nonce=637842547956098627.NTMyOWJiZjAtZWFhNi00ZmVmLTk5YWQtM2JiNzNjOGYyYzM4ODAxMTQ0NTAtZjkwZC00M2I4LTljNGEtZTZhM2IxYjlhOGM2&msafed=0&post_logout_redirect_uri=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fsoftware-download%2Fwindows10ISO&redirect_uri=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fsilentauth%3Fsilentauth%3Daad%26f%3D255%26MSPPError%3D-2147217396&prompt=none&x-client-SKU=ID_NET461&x-client-ver=6.8.0.0&iframe-request-id=55ef9c6d-8da1-4c64-a1e2-c4faa9aaa800
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<div data-bind="component: { name: 'master-page',
 publicMethods: masterPageMethods,
 params: {
 serverData: svr,
 showButtons: svr.fShowButtons,
 showFooterLinks: true,
 handleWizardButtons: false,
 useWizardBehavior: svr.fUseWizardBehavior } }">

<div id="lightboxTemplateContainer" data-bind="component: { name: 'lightbox-template', params: { serverData: svr, showHeader: $page.showHeader(), headerLogo: $page.headerLogo() } }">

<div class="background-image ext-background-image" style='background-image: url("https://aadcdn.msauth.net/shared/1.0/content/images/backgrounds/2_bc3d32a696895f78c19df6c717586a5d.svg");' data-bind="backgroundImage: backgroundImageUrl(), externalCss: { 'background-image': true }"></div>


</div></div>

<div class="outer" data-bind="css: { 'app': $page.backgroundLogoUrl }">

<div class="flex-column">

<div data-bind="component: { name: 'logo-control', params: { isChinaDc: svr.fIsChinaDc, bannerLogoUrl: bannerLogoUrl() } }">

<img class="logo" role="img" alt="Microsoft" src="https://aadcdn.msauth.net/shared/1.0/content/images/microsoft_logo_ee5c8d9fb6248c938fd0dc19370e90bd.svg" data-bind="imgSrc, attr: { alt: str['MOBILE_STR_Footer_Microsoft'] }" svgsrc="https://aadcdn.msauth.net/shared/1.0/content/images/microsoft_logo_ee5c8d9fb6248c938fd0dc19370e90bd.svg" pngsrc="https://aadcdn.msauth.net/shared/1.0/content/images/microsoft_logo_ed9c9eb0dce17d752bedea6b5acda6d9.png">

</div>

<div role="main" data-bind="component: { name: 'pagination-control',
 publicMethods: paginationControlMethods,
 params: {
 enableCssAnimation: svr.fEnableCssAnimation,
 disableAnimationIfAnimationEndUnsupported: svr.fDisableAnimationIfAnimationEndUnsupported,
 initialViewId: initialViewId },
 event: {
 cancel: paginationControl_onCancel,
 load: paginationControlHelper.onLoad,
 unload: paginationControlHelper.onUnload,
 loadView: view_onLoadView,
 showView: view_onShow,
 setLightBoxFadeIn: view_onSetLightBoxFadeIn } }">

<div data-bind="pageViewComponent: { name: 'error-view',
 params: {
 serverData: svr },
 event: {
 submitReady: $errorPage.view_onSubmitReady } }" data-wide="true" data-viewid="1">

<div tabindex="-1" class="row text-body" data-bind="hasFocus: !svr.fIsOOBE">
<p class="text-block-body no-margin-top" id="pageDescription" data-bind="text: errorDescription">Sorry, but we’re having trouble signing you in.</p>
</div>

<div class="row text-body" data-bind="text: svr.strExceptionClassName"></div>
<div class="row text-body" data-bind="text: unsafe_exceptionMessage">AADSTS50058: A silent sign-in request was sent but no user is signed in.</div>
<div class="row text-body stack-trace text-caption wrap-content" data-bind="html: stackTrace"></div>

</div>


















</div>
</div></div>

</div>

<div data-bind="component: { name: 'debug-details-control',
 publicMethods: $page.debugDetailsMethods,
 params: {
 serverData: svr,
 debugDetails: $page.debugDetails,
 useWiderWidth: $page.paginationControlHelper.useWiderWidth,
 isDebugTracingEnabled: $page.isDebugTracingEnabled },
 event: {
 closeBanner: $page.closeDebugDetails_onClick,
 setDebugTracing: $page.setDebugTracing_onClick } }">

<div class="debug-details-banner table wide" id="debugDetailsBanner" data-bind="css: { 'wide': useWiderWidth }">
<div class="table-row">
<div class="table-cell">

<div class="override-ltr" data-bind="copySource: 'debugDetailsText'">


<div>
<span class="bold">Request Id: </span>
<span data-bind="text: svr.sessionId">3bf938fb-660a-419a-af80-500597752c00</span>
</div>

<div>
<span class="bold">Correlation Id: </span>
<span data-bind="text: svr.correlationId">43cc427b-b649-420f-bde9-bd282dfe8b30</span>
</div>
<div>
<span class="bold">Timestamp: </span>
<span data-bind="text: debugDetails.timestamp">2022-03-30T16:33:16Z</span>
</div>

<div>
<span class="bold">Message: </span>
<span data-bind="text: unsafe_exceptionMessage">AADSTS50058: A silent sign-in request was sent but no user is signed in.</span>
</div>

</div>

<div class="debug-trace-section">
<div>
<span class="bold" data-bind="text: str['STR_Error_Details_Debug_Mode']">Flag sign-in errors for review:</span>
<a id="setDebugMode" role="button" aria-label="Enable flagging" href="https://login.microsoftonline.com/common/debugmode" data-bind="
 href: svr.urlSetDebugMode,
 text: isDebugTracingEnabled() ? str['STR_Error_Details_Debug_Mode_Disable'] : str['STR_Error_Details_Debug_Mode_Enable'],
 ariaLabel: isDebugTracingEnabled() ? str['STR_Error_Details_Debug_Mode_Disable_AriaLabel'] : str['STR_Error_Details_Debug_Mode_Enable_AriaLabel'],
 click: setDebugMode_onClick,
 hasFocus: isFocusActivated() && !svr.fShowCopyDebugDetailsLink">Enable flagging</a>
</div>


<div data-bind="text: str['STR_Error_Details_Debug_Mode_Desc']">If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention.</div>
</div>

</div>
<div>
<a id="errorBannerCloseLink" role="button" aria-label="Close troubleshooting details" href="#" data-bind="
 click: hideBanner_onClick,
 ariaLabel: str['CT_STR_Error_Details_Close_AltText'],
 hasFocus: isFocusActivated() && !svr.fShowCopyDebugDetailsLink && !svr.urlSetDebugMode">


<img role="presentation" alt="Close troubleshooting details" src="https://aadcdn.msauth.net/shared/1.0/content/images/close_40eb39126300b56bf66c20ee75b54093.svg" data-bind="imgSrc, attr: { alt: str['CT_STR_Error_Details_Close_AltText'] }" svgsrc="https://aadcdn.msauth.net/shared/1.0/content/images/close_40eb39126300b56bf66c20ee75b54093.svg" pngsrc="https://aadcdn.msauth.net/shared/1.0/content/images/close_6278ec0ac116a229512ee5c448658b16.png">

</a>
</div>
</div>
</div>
</div>

</div>
</div>
</div>
</div>
</div>

<div class="footer ext-footer" id="footer" role="contentinfo" data-bind="
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 'footer': true,
 'has-background': !$page.useDefaultBackground(),
 'background-always-visible': $page.backgroundLogoUrl }">

<a class="footer-content ext-footer-content footer-item ext-footer-item" id="ftrTerms" href="https://www.microsoft.com/en-US/servicesagreement/" data-bind="
 text: termsText,
 href: termsLink,
 click: termsLink_onClick,
 externalCss: {
 'footer-content': true,
 'footer-item': true,
 'has-background': !useDefaultBackground,
 'background-always-visible': hasDarkBackground }">Terms of use</a>

<a class="footer-content ext-footer-content footer-item ext-footer-item" id="ftrPrivacy" href="https://privacy.microsoft.com/en-US/privacystatement" data-bind="
 text: privacyText,
 href: privacyLink,
 click: privacyLink_onClick,
 externalCss: {
 'footer-content': true,
 'footer-item': true,
 'has-background': !useDefaultBackground,
 'background-always-visible': hasDarkBackground }">Privacy & cookies</a>

<a class="footer-content ext-footer-content footer-item ext-footer-item debug-item ext-debug-item" id="moreOptions" role="button" aria-expanded="false" aria-label="Click here for troubleshooting information" href="#" data-bind="
 click: moreInfo_onClick,
 ariaLabel: str['CT_STR_More_Options_Ellipsis_AriaLabel'],
 attr: { 'aria-expanded': showDebugDetails().toString() },
 hasFocusEx: focusMoreInfo(),
 externalCss: {
 'footer-content': true,
 'footer-item': true,
 'debug-item': true,
 'has-background': !useDefaultBackground,
 'background-always-visible': hasDarkBackground }">...</a>
</div>

</div>
</div>

</div>
</div>

</div>

</form>

<form aria-hidden="true" method="POST" target="_top" data-bind="postRedirectForm: postRedirect"></form></div><textarea tabindex="-1" class="moveOffScreen" id="debugDetailsText" aria-hidden="true">
Request Id: 3bf938fb-660a-419a-af80-500597752c00

Correlation Id: 43cc427b-b649-420f-bde9-bd282dfe8b30

Timestamp: 2022-03-30T16:33:16Z

Message: AADSTS50058: A silent sign-in request was sent but no user is signed in.
</textarea></body>

Jan Krohn · March 30, 2022

Delete all cookies on MSIE, then try again.

CursedPoptart · March 30, 2022

Omg Thank you so much it works!!

CursedPoptart · May 15, 2022

On 3/30/2022 at 1:23 PM, Jan Krohn said:

Delete all cookies on MSIE, then try again.

Hello, I just tried to use this tool again and now it doesn't want to work its showing the same error and I cleaned out my MSIE multiple times

Jan Krohn · May 15, 2022

Can you log into the normal Win 10 download page at Microsoft?

Download Windows 10 (microsoft.com)

CursedPoptart · June 10, 2022

Sorry for late response I forgot about this and yes I can log into the main page

Jan Krohn · June 10, 2022

Wait for the new tool based on MS Edge. These kind of issues will likely disappear then. Official announcement due in a few days.

CursedPoptart · June 10, 2022

Okay thanks

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