Outlook.com very slow or irresponsive

outlook web

My Outlook.com experience is becoming very frustrating lately.

I am using Outlook.com web mail because it is connected to my Microsoft passport for access to MCP member site and also I am using it on my Windows OS.

Outlook.com lately takes 5-10 seconds to open an e-mail or it doesn’t open it at all. Sometimes it works fast, but usually it is very slow.

For instance I’ll be able to browse latest inbox messages fast, but then if I try to open some other folder like “Sent”, or any other folder that I have created it will take 10 seconds or more to open it.

Here are some of the issues I am experiencing:

– When trying to browse through any of my e-mails that reside in my Inbox or Sent folders I receive a delay with animated dots.

outlook webmail

This can take 10-20 seconds before the following message appears:


outlook webmail

Also if I try to access older messages I usually won’t be able to open those as I receive the following error message:

outlook webmail

One other thing that’s not working properly. When I select the “Sent” box and use page navigation and got to the last page I tried to go one page back, but unfortunatelly that’s not working at all. You just can’t use that page navigation to go back..

outlook page navigation

I am using Google Chrome for my web browsing, but I have tried to use Outlook.com with Internet Explorer 11 on Windows 8.1 without luck. Same issues..

Just for the info, I do not have infected machine and I do not have a slow Internet connection. I am having the same Outlook.com webmail issues on my PC, my work PC and on my laptop.

On the other hand Gmail or any other webmail service works very fast on any of my machines that I am using.

I have found various web sources where users reported this issues that were never solved and this issues started couple of years ago…

Link 1 Link 2 Link 3 Link 4 Link 5 Link 6

Here’s one of the Microsoft answers:

Please be informed that this issue should be fixed by now. Your server cluster has previously undergone on maintenance and we apologize for the lengthy interruption in the service.

I’d say your server cluster never finished maintenance…

Microsoft staff also gives answers like “please update your browser” or “patch your system” etc.. I know that!!!!

I am using Windows 8.1 with every single update installed, I am also using Internet Explorer 11 with the latest update installed. This is not an issue on my side, it is an issue on your mail cluster that works terribly slow.

So please Microsoft, provide better e-mail service as we don’t care about stupid animations that you are using on Outlook. com. Make it fast and usable, keep it simple and stupid. Ask Google how they do it..

Dear reader, if you came here looking for a solution, I do apologize but I can’t help you.

Share your thoughts by leaving your comments below.

You may also like...

4 Responses

  1. Noa says:

    2 weeks ago Outlook become Outlook Live, and the performance is appalling.
    30-60 seconds to open a new email …?! Frequently impossible to access any mails … system freezes ..
    As all other websites & emails work fine, this is an Outlook issue.
    I am only sticking with it for now as I have had a Hotmail account for 15 years, but judging Microsoft’s general approach to consumers, it seems it is time for us all to move to gmail … 🙁

  2. oscar says:

    For me, it takes sometimes even more than 2 minutes to show the logout menu, not to mention the mentioned issues above.
    Outlook became a complete piece of garbage.

  3. Nikolinjo says:

    Not to mention how bad Widows Mail app in Windows 10 is. I was so frustrated with its synch issues that I have removed it for good.
    I have to keep Microsoft live ID because of Microsoft Certificates, but I won’t be using it actively anymore. Google Mail is a much better solution.

  4. some guy says:

    I have the same issues. They totally ruined it. It used to be so fast and easy to use. Thanks for letting me vent.

Leave a Reply

Your email address will not be published. Required fields are marked *

18 − 2 =

This site uses Akismet to reduce spam. Learn how your comment data is processed.