Cannot communicate with sensor – Lenovo T500

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4 Responses

  1. Amol Fadnis says:

    Does this apply on T400 too.. Its not showing the error “Please confirm the sensor is ready.” But it gets stuck on “please wait” forever.

    • Nik says:

      Hi Amol,

      Yes, it can be applied to T400 too. I presume that both series are using same or similar drivers. ‘Please Wait’ message is the result of OS being unable to communicate with the Finger Print device.

      If you would login using your username and password and try to open the Lenovo Fingerprint software, you’d get ‘Cannot communicate with sensor’ message.

  2. Dennis says:

    With a T500 I could not get the pre-logon support to work for a long time. I had the symptoms above (Please wait message at logon). To work around this I left the Authentec true suite software installed, registered my fingerprints in there, tested to make sure they logged me on. I then installed Lenovo’s for x64 Win7 and rebooted. It still had the please wait. I logged in manually and registered my fingerprints. This time they could communicate with the BIOS, where before it would say NA remaining slots for fingerprint templates available, and would lose my fingerprint registrations whenever I backed out of the application. It looks like its talking now for some reason.

  3. Tom Elliott says:

    There is an alternative to unistalling any software/drivers, if you simply find the Lenovo Fingerprint software and click repair

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